We have had our heating and cooling system serviced by Pro Air since early 2012. They have provided excellent courteous and professional service. Most recently Monti and Tim serviced our system. They arrived at the appointed time and efficiently completed the inspection and service.
I just want to give a huge thanks to Tim and his guys for making the effort to come out to my home several times to get my sad old 'Heil' heating & cooling unit to get it up and running again. Since 2009, when I first moved into my Dad's old house, I had several companies come out and try to service this unit. I had a total of 3 heating/cooling technicians work on it and was told that it could not be repaired-period. So, I let it go and used window air conditioner units as a substitute. When I received an offer in the mail from Pro Air with a great offer to service my unit, I called Lori and decided to give it one more try. I was about to list my house and it would be a real plus to have a running unit to boost the sale of my home. Tim and his son came over and gave me an estimate as well as a Guarantee that he could get it up and running. I explained to him that I was not able to afford a new unit and I would only be able to have it serviced instead. Again...Tim remained positive and confident that no matter how many times he needed to come out, he was going to fix it. After 3 trips and many hours later, my unit was running with cool air throughout the house for the first time in five years!...unfortunately, after a month the compressor was not holding up, as well as other parts which were in pretty bad shape due to its age and not running for 5 years. Even with that knowledge, Tim replaced what was needed and continued to do so even though a new unit would have solved the problem. Unfortunately, my financial situation would not allow me to purchase a new unit at this time. However, when I contacted Pro Air once again, I was so upset to have to tell them that once again, the house felt "warm" not cool. The unit was not functioning right once again. Today, however was a great surprise and a relief. Tim came back and this time, he opened up his van and showed me a new unit that he offered to install without a fee. Of course, I was elated and could not believe I was getting more than I expected since our first discussion and original repair estimate. Tim was extremely polite and gracious, explaining to me that he meant what he said... that he would have my unit working, no matter what it took. I now have a new unit that is running like a charm! It is super quiet and looks fabulous. I am very grateful for the time, effort and the promise that was kept to me, as well as receiving much, much more than I originally expected from this company. I will highly recommend Pro Air to all my friends, neighbors, etc.. Thank you for your professionalism and most of all, the delightful surprise in the way your company and its technicians worked so hard and most impressive of all, is that they kept their Word...something rare these days!! my sincere thanks to you all!!