Testimonials | Lakeland, FL - Pro Air Cooling & Heating 863-683-4499

Kathy P

Dear Tim,
Just wanted to tell you how happy we are with our new heating and air conditioning system. Honestly, l can't believe how quiet it is. Since it sits outside our bedroom I was prepared to hear it coming on during the night. It is no louder than the refrigerator in our kitchen.
 
It is just amazing. l want to thank you for the very professional way the system was installed, especially the air handling unit upstairs. Your employees were polite, efficient and extremely careful. Since my home has hardwood floors I always worry about damage. I could not tell anyone had been here, inside or out.
 
I can assure you of my future business and please feel free to use me as a reference.

Very sincerely,
Kathy P

Matt and Michelle T.

Dear Pro Air Heating and Cooling.
I wanted to take the time to thank you for your service recently at my home in regards to my air conditioning units. From the beginning of the process to the final completion of the project, I was thoroughly impressed with your company.
 
Each of the various entities of your company was courteous. and professional. Your office staff was beyond helpful each time I called to gather information along the way; be it answering a quick question to providing me with a contact number. They always responded in a timely manner: most of the time before the end or the day.
 
The installation technicians also surpassed in the expectations I had. They came into our home wearing booties to protect our floors and carpets. They ensured everything was returned to where it was when they arrived; from the closet rack that fell to the moving of furniture in the upstairs bedroom. They replaced and restored each location they worked in as we keep it normally. Even while they were installing the system. they took the time out to answer my questions as to what they were doing and the function of various pieces of equipment.
 
Finally, after the units were installed a bit of tweaking was needed for air-flow and temperature control, you responded in a timely manner to ensure that our family was comfortable in each room and level in the house.
 
Despite the headaches one would think goes along with replacing two complete air conditioner systems in one house. the staff of Pro Air Heating and Cooling worked hard to eliminate as much of the headaches as possible. They made sure my family was abreast on each stage of the installation process and answered our questions to ensure there was no confusion. I thank you for your professional service and please know that I will recommend you to all of my family and friends that are in need of air conditioning and heating services.

Sincerely,
Matt and Michelle T.

Earl G.

We have had our heating and cooling system serviced by Pro Air since early 2012.  They have provided excellent courteous and professional service.  Most recently Monti and Tim serviced our system.  They arrived at the appointed time and efficiently completed the inspection and service. 

Earl G.

Catherine Michaelsen

I just want to give a huge thanks to Tim and his guys for making the effort to come out to my home several times to get my sad old 'Heil' heating & cooling unit to get it up and running again. Since 2009, when I first moved into my Dad's old house, I had several companies come out and try to service this unit. I had a total of 3 heating/cooling technicians work on it and was told that it could not be repaired-period. So, I let it go and used window air conditioner units as a substitute. When I received an offer in the mail from Pro Air with a great offer to service my unit, I called Lori and decided to give it one more try. I was about to list my house and it would be a real plus to have a running unit to boost the sale of my home. Tim and his son came over and gave me an estimate as well as a Guarantee that he could get it up and running. I explained to him that I was not able to afford a new unit and I would only be able to have it serviced instead. Again...Tim remained positive and confident that no matter how many times he needed to come out, he was going to fix it. After 3 trips and many hours later, my unit was running with cool air throughout the house for the first time in five years!...unfortunately, after a month the compressor was not holding up, as well as other parts which were in pretty bad shape due to its age and not running for 5 years. Even with that knowledge, Tim replaced what was needed and continued to do so even though a new unit would have solved the problem. Unfortunately, my financial situation would not allow me to purchase a new unit at this time. However, when I contacted Pro Air once again, I was so upset to have to tell them that once again, the house felt "warm" not cool. The unit was not functioning right once again. Today, however was a great surprise and a relief. Tim came back and this time, he opened up his van and showed me a new unit that he offered to install without a fee. Of course, I was elated and could not believe I was getting more than I expected since our first discussion and original repair estimate. Tim was extremely polite and gracious, explaining to me that he meant what he said... that he would have my unit working, no matter what it took. I now have a new unit that is running like a charm! It is super quiet and looks fabulous. I am very grateful for the time, effort and the promise that was kept to me, as well as receiving much, much more than I originally expected from this company. I will highly recommend Pro Air to all my friends, neighbors, etc.. Thank you for your professionalism and most of all, the delightful surprise in the way your company and its technicians worked so hard and most impressive of all, is that they kept their Word...something rare these days!! my sincere thanks to you all!!

Catherine Michaelsen

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